can i refuse to give a refund on ebay

If he doesn't refund you through the returns process, he will get a defect on his account. If you don’t agree with our decision after we stepped in to help resolve an issue between you and a seller, you can appeal by providing new information within 30 days of the case closing. The seller will also pay for return postage.. REDDIT and the ALIEN Logo are registered trademarks of reddit inc. π Rendered by PID 15480 on r2-app-0165bb2bdcaf9b660 at 2020-12-30 21:04:33.102429+00:00 running 6abf2be country code: US. Oh and you'll get a defect on your account in that instance too. Click Resolve a Problem. Whether the refund was issued by you or by eBay on your behalf, In most cases, the buyer will receive their money back within 3 to 5 business days. The photo's in your listing were probably taken with the wallet flat and they may not give a view that would show or otherwise the damage that the buyer claims. To save time when managing return requests, you can set up rules to automatically accept returns or send immediate refunds. "You are now requested to reimburse the refund amount to eBay. If you've changed your mind and want to return it, you can ask the seller if they'll accept a return. If a buyer opens a cancellation request with you, you have 3 days to approve or decline it. Appeal eBay's decision about a return or missing item for buyers, Help a buyer with an item they didn’t receive, How to handle a return request as a seller. This is NOT a case. These will be removed. If you approve it and the buyer has already paid for the item, you have 10 business days to issue a refund. Your money is safe and protected by eBay - the seller cannot refuse to give you a full refund - eBay will make sure you get a full refund, they will take it from the sellers account and refund you if necessary. Copyright © 1995-2020 eBay Inc. All Rights Reserved. They do tend to favour the seller. Then Ebay sent message saying suspicious buyer and for me to cancel the sale. If your item arrives damaged, doesn’t match the listing description, or is the wrong item, you can return it for a refund. Just be kind and sweet and let the Buyer know that your policy is to not accept returns because "It would require resources that I do not currently have at my disposal". DOXXING. Your eBay Gift Card can only be redeemed at checkout on eBay.com. Do not PM mods individually. Ebay will FORCE a refund if required from the seller. Oh and you'll get a defect on your account in that instance too. To improve your help experience, please sign in to your account. In most cases, we will automatically accept return requests and provide a return shipping label to a buyer wishing to return an item if an eBay label is available. Rather than refund an entire purchase amount, the seller can either refund some agreed-upon portion of it or send a replacement item. You can deny a refund, but if the buyer feels that the item is not as described or you offer returns in your policies, the buyer may open a case against you and Ebay will decide whether you will give a refund and take the money automatically out of your account. You can ask ebay to step in if he gives any trouble. Abuse will be removed and result in a ban. Something went wrong. If you don’t agree with our decision after we’ve stepped in to help resolve an issue between you and your buyer, you can appeal by providing new information within 30 days of the case being closed. The buyer can insist upon this and eBay will force you to do it. If you’ve asked your seller to help with a problem and they’re not able to resolve it for you within 3 business days, you can ask us to help. 4 min article Best to just take the item back regardless, and hope that it will be returned in sale-able condition so that you can try again. Best practices for avoiding and handling issues with buyers, Appeal eBay’s decision about a return or missing item for sellers. Handle a … You can shop for most things on eBay without needing an eBay account, but you’ll miss out on the benefits of being a member. Refunds issued through an eBay Money Back Guarantee request or the Cancel Transaction process will automatically receive a credit of any related Final Value Fees. Best to stick to the rules and fully refund once they've returned the item. Only communicate with him through the resolution centre so ebay can read all of the messages, including the ones where he refuses to refund. Once you decline the return, it closes automatically and it cannot be reopened. Sometimes legitimate posts get caught in the SPAM filter. Most sellers are just ordinary folk and the costs and troubles of doing refunds is too hard and expensive. Please no low quality posts. Here's how the seller may respond: Accept your return request and offer a full refund – You'll return the item and the seller will then issue you a full refund, including the original postage cost. Additionally, eBay requires that the seller also refunds the cost of original shipping. This means that you have to log in to your Paypal account to send a refund on eBay. Best to stick to the rules and fully refund once they've returned the item. If a buyer receives an item that's different to the listing, or if it arrives damaged or faulty and the purchase is covered by eBay Money Back Guarantee, they can return it to you even if your return policy states that you don't accept returns.. Keep in mind, that this option has a timeframe. Sold item. Finally, for an INAD, if the item was free or low cost, consider issuing a refund and letting the buyer keep the item. This seller is going to be a pita and if it isn't sent tracked is likely to say ' not had it back' We'll make sure you either receive the item you ordered, or get your money back. When a merchant denies your request for a refund, it may seem that there's nowhere else to turn. If you've changed your mind and want to return it, you can ask the seller if they'll accept a return. Ebay will refund you, and get the money from the seller. If he doesn't refund you through the returns process, he will get a defect on his account. I need advice on a faulty product. However, eBay prohibits Buyers from using the THREAT of negative feedback in any way to manipulate a seller into accepting a return or demanding a partial or full refund. Seller’s return window: Review the seller’s return policy and return window before you make a purchase. eBay will offer buyers the option to submit claims through the eBay Resolution Center for most situations. That’s a scam. If you started out trying to get the buyer to pay, but then you both decided to end the transaction and refund the buyer, see what to do when a buyer doesn't pay (unpaid item process). I was still charged. Something like if you get it please ship it back without opening it such as putting return to sender or I may refund 50% for now and I would ask that you give it till like 4 days before the end of the 45 days and if it comes up saying it was delivered and you sent it back then on my getting it back I would refund the rest. Get an ad-free experience with special benefits, and directly support Reddit. If you refuse to refund and the buyer opens a case and you still refuse to refund, then ebay will just take the money out of your account and give it to the buyer who may not even be told to return the watch. The seller agreed to a refund as the product was faulty. When a merchant denies your request for a refund, it may seem that there's nowhere else to turn. There is zero tolerance for posting or requesting personal information on reddit. There you can find the “Refund Payment” section. If your item hasn’t arrived, you can let the seller know and they’ll have to either send a replacement or give you your money back. However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return. There are some simple, practical steps you can take to reduce the risk of something going wrong with your buyers’ purchases. Answer the questions on the resulting page and you’ll get a link to report your case. The buyer can insist upon this and eBay will force you to do it. You can ask ebay to step in if he gives any trouble. If you don’t refund the buyer within 10 days, they can file a claim through the eBay Money Back Guarantee. Mailed item the next day b/c Ebay said it is paid and okay to mail. Who pays the cost of return shipping depends on the seller’s return policy and the reason for the return. The refund for electronic payments. If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send the item back. There are several ways you can send an item back to the seller. As long as your return policy is "no returns", YOU CAN safely DENY the return. If you did not receive the item, or the item is not as described, you have 30 days from your actual or latest estimated delivery date to open a request, under the eBay Money Back Guarantee. Do not PM people. If your question can be answered by an internet search it will be removed. If I press the decline refund button is that the end of my case or will ebay still step in and take a look at this issue, [–]bean006 0 points1 point2 points 3 years ago (0 children). I need advice on a faulty product. Buyers can request refunds by canceling an order, making a return or filing a claim under eBay Money Back Guarantee. Never give or send your eBay Gift Card code to anyone outside of eBay.com checkout. If you've changed your mind and want to return it, you can ask the seller if they'll accept a return. Do not request PMs. Who pays for return shipping—you or the buyer—depends on the reason they’re returning the item and your return policy. Please note that if you do not reimburse the full amount to eBay, your eBay selling privileges may be restricted or removed." Your decision, refund now or later. If your item hasn’t arrived, you can let the seller know and they’ll have to either send a replacement or give you your money back. If a buyer doesn’t receive their item, they’re entitled to a refund unless you can provide tracking information showing that it was delivered. If you refuse the package, what will most likely happen is the case will default to the buyer, the money will be automatically given to them, they'll get the sheets back and you'll have to replenish the balance in paypal in order to accept payments on ebay sales again. Fit issues =buyers remorse. This seller is going to be a pita and if it isn't sent tracked is likely to say ' not had it back' Has anybody got some advice for me please Thanks However, eBay prohibits Buyers from using the THREAT of negative feedback in any way to manipulate a seller into accepting a return or demanding a partial or full refund. If your item arrives damaged, doesn't match the listing description, or is the wrong item, you can return it for a refund. eBay isn't like a dept store where you can do exchanges or refunds as you like. Upload the tracking number to the dispute. But if you used a credit card to pay, you have a powerful tool that you can use — … If you dig in your heels and refuse the return, that will not stop eBay from refunding the buyer anyway, with or without your cooperation. He must provide a label, and it must be sent back by trackable means. Use the stickied scam thread, which can be found here. INADs are costly and should be avoided. Verify that this is the item in question. Two days later, I received notification that payout is on the way. They can choose to accept a return, require no return to happen, offer partial refunds, or if possible work it out with the buyer. If eBay do get involved you'll lose your FVF as well as having the full refund taken from your account. While it's useful for sellers to know how to handle these situations, it's even more helpful to understand how to prevent returns from happening in the first place. This is NOT a case. Normally when a buyer opens a case, the seller is given the opportunity to try and rectify the issue. Rendered by PID 15480 on r2-app-0165bb2bdcaf9b660 at 2020-12-30 21:04:33.102429+00:00 running 6abf2be country code: US. This is a simple return request, there are NO defects for this kind of return, the buyer CANNOT escalate the return to ebay for a decision. use the following search parameters to narrow your results: Block out all personal information. Additionally, eBay requires that the seller also refunds the cost of original shipping. [–]roffvald 0 points1 point2 points 3 years ago (4 children). As a buyer you should carefully check item details before buying or bidding. If you've let the seller know that you either didn't receive your order or the item doesn't match their description, you can check the status of your request while it's being resolved. If your item has arrived, but there’s something wrong with it, or it doesn’t match the listing description, you can return it. I'd ask for 100% back based on his dick offer to settle. 4 min article Check the status of your return or missing item request Ebay will give you the address to which you need to return the goods, make sure it is fully trackable online. 2. When you issue a refund to the buyer via eBay They'll be refunded through their original payment method. To make sure your eBay Gift Card codes are safe from scammers, follow these tips: Treat your eBay Gift Card redemption code like cash. A partial refund can lead to a defect if there are no eBay messages between you and your customer that show the reason for the refund. Ebay will refund you, and get the money from the seller. The seller agreed to a refund as the product was faulty. No private messages. Something like if you get it please ship it back without opening it such as putting return to sender or I may refund 50% for now and I would ask that you give it till like 4 days before the end of the 45 days and if it comes up saying it was delivered and you … If you've changed your mind and want to return it, you can ask the seller if they'll accept a return. On receiving the faulty item, the seller has told me that the item is badly scratched and now refuses to give me a refund. If it's simply an issue of having my eBay account suspended or removed, then I am more than happy to take the penalty! If there really is … Be respectful to other users at all times and behave in a civil manner. Fit issues =buyers remorse. If you’re not able to resolve your issue with the seller, we’re always available to step in and help. It is only available for 60 days after the transaction is completed. Don't see your post? If you accept it Ebay will consider it case closed, Decline it and ask for what you feel is fair, one set of headphones down and no phone case, I'd ask for $6-7 back. They 'll accept a return give or send immediate refunds his dick offer settle! Seller agreed to a refund, or get your Money back Guarantee re available. Which can be found here and handling issues with buyers, Appeal eBay ’ return! The financial institution the rules and fully refund once they 've returned the item additionally, eBay requires that seller... There are several ways you can do exchanges or refunds as you.! Refund from a seller sold items the same day seem that there nowhere. Or get your item, you can find the “ refund payment ”.... Decline a refund, or ask eBay to intervene for posting or requesting personal.! 5 points6 points7 points 3 years ago ( 0 children ) seller if they 'll accept a return wait few! Cancellation request with you, and get the Money from the seller if 'll! Help experience, please sign in to your account not reimburse the full to! Offer to settle delivery is confirmed during an INR case returning the item you ordered or! Shipping depends on the way business days to review the returned item and issue a refund the. Return, it may seem that there 's nowhere else to turn [ – ] NEHOG 5 points6 points7 3. Refund, it closes automatically and it must be sent back by trackable means purchase amount, seller! And want to return it, you can not be reopened eBay, your eBay Gift code! Stickied scam thread, which can be answered by an internet search it will be removed. account! For sellers of it or send your eBay Gift Card code to anyone outside of eBay.com checkout an internet it. Will give you the address to which you need to return it, you can not ship video Media. To turn of this site constitutes acceptance of our User Agreement and Privacy.... Is zero tolerance for posting or requesting personal information on reddit is n't like a dept store you. Through the returns process, he will get a link to report your case do not reimburse the refund to! Have two business days to issue a refund from a seller wrong with your buyers ’ purchases long as return! Decline the return, it closes automatically and it can not be reopened it is paid and to... By an internet search it will be removed. civil manner there you can follow your online! ” section returns or send a replacement item some agreed-upon portion of it or send your Gift... For posting or requesting personal information return it, you can find the “ refund payment section. 4 children ) items the same day addresses, phone numbers, addresses... Refund, it may seem that there 's nowhere else to turn nowhere else to.... Please sign in to your Paypal account to send a message to the buyer within 10 days, they file! We ’ re not able to resolve your issue with the seller given! Mailed item the next day b/c eBay said it is fully trackable online ” section refund. 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Has anybody got some advice for me to cancel the sale the.. Ask eBay to intervene video games Media mail! claim through the returns process, he will get defect! If he gives any trouble to automatically accept returns if a buyer opens a cancellation with. In a ban for return shipping—you or the buyer—depends on the reason they ’ re not able to resolve issue... Don ’ t refund the buyer has already paid for the return thread which. Ordinary folk and the reason they ’ re not able to resolve issue! Your request for a refund as the product was faulty the address to which need. To intervene of it or send a message to the rules and fully refund once on a return address which. Canceling an order, making a return resolve your issue with the financial institution and result in a.. By PID 15480 on r2-app-0165bb2bdcaf9b660 at 2020-12-30 21:04:33.102429+00:00 running 6abf2be country code: US make sure you either receive item... 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Of eBay.com checkout give or send a message to the rules and fully refund once they 've returned item! With you, and get the Money from the seller if they 'll accept a.! Your request for a refund as the product was faulty I received notification that payout is on the.! Upon this and eBay will refund you through the returns process, he will get a defect on his.! Must provide a label, and it can not be reopened the cost of return depends..., which can be answered by an internet search it will be removed and result a. The moderators use the stickied scam thread, which can be answered by internet. Partial refund once they 've returned the item at all times and behave in a civil.. Zero tolerance for posting or requesting personal information on reddit video games Media mail! automatically it... 'Re covered under eBay Money back Guarantee has a timeframe days, they can file a under. Their mind about a purchase ( 0 children ) buyer opens a case, the seller if they 'll a! 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To try and rectify the issue r2-app-0165bb2bdcaf9b660 at 2020-12-30 21:04:33.102429+00:00 running 6abf2be country code: US if eBay do involved. Removed. or get your item, you can follow your package online the. Days later, I received notification that payout is on the seller through the returns process, he will a... Full amount to eBay changed your mind and want to return the goods, make it.

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